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SERVICE OFFERINGS

MANAGED SERVICES

Peace of mind and operational excellence are the hallmarks of our managed services.
 
By trusting your IAM management to Intragen, you can focus more time on what matters most: growing revenues and satisfying customers. Our commitment to quality, responsiveness and customer service excellence makes us the trusted partner for managing IAM needs.
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Monitoring and Operations

Intragen’s Monitoring and Operations service provides oversight of IAM systems to ensure they operate at peak efficiency and security. Our monitoring tools and team can proactively detect and address potential issues before they impact the business. Our services include performance monitoring, regular health checks, and system optimisation, ensuring that the IAM infrastructure supports business needs without interruption.
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Small Engineering Changes

Our Small Engineering Changes service offers agile and efficient implementation of minor adjustments and enhancements to our customer’s IAM solutions. Recognising the importance of continuous improvement, this service allows for rapid adaptation to evolving business requirements, regulatory changes, or operational improvements. Intragen ensures that these changes are implemented with minimal disruption, following best practices for change management and quality assurance.
Levels

Configuration and Change Management

Intragen’s Configuration and Change Management services ensure that any modifications to your IAM systems are carefully planned, tested and executed. This service includes maintaining up-to-date documentation of system configurations, managing change requests through a structured process, and ensuring that all changes are aligned with business objectives. Our approach minimises risks associated with changes, ensuring system integrity and reliability.
Checklist

Incident Management and Problem Resolution

Our Incident Management and Problem Resolution services are designed to quickly address and resolve any issues that arise with customer IAM systems. Intragen provides a responsive support team to diagnose and fix problems, minimising downtime and its impact on operations. We follow a structured incident management process to ensure efficient resolution and conduct root cause analysis to prevent future occurrences. This service aims to maintain high availability and user satisfaction with all IAM solutions.
Approved

End User support

Our expert, responsive Service Desk provides first to third level support, where first level support includes direct contact to the end user.
Cloud

Solution Hosting

For managed services flexibility, we can host your IAM solution in our partner’s ISO certified data centre. It is EU hosted to fulfil all local data protection requirements.
AMPLIFYING EFFICIENCY

THE INTRAGEN DIFFERENCE

We are IAM innovators. Out-of-the-box thinkers.

Everything our expert, dedicated team of IAM professionals do is focused on one outcome: accelerating your IAM success.

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SERVICE LED
We share your mindset

We become an extension of your business, collaborating closely to plan, deliver and manage your IAM projects at pace and with confidence.
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TIME TO VALUE
Growth-focused IAM

We cut through IAM complexity with simple proven identity transformation solutions geared to accelerating time to value and lasting return on investment.

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METHODOLOGIES
Proven and simple

Our innovation-led identity transformation methodology is proven across countless deployments and delivered by the sharpest IAM talent in the industry.
IDENTITIES AT WORK

Solutions

From enhancing your security posture to managing the entire lifecycle of user identities.
Our solutions have you covered.

Industry Governance
 & Administration

Achieve desired outcomes faster and reduce the risk of failure with industry-leading IGA-as-a-Service.

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Privileged Access Management

Effectively control and monitor privileged users who have access above and beyond standard users.

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Customer Identity 
& Access Management

Create an agile, seamless digital experience for those most precious people: your customers.

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Access Management SSO & MFA

Control user access to resources, using SSO to simplify authentication and help people work smarter.

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Ready to talk to us?

Don't leave your identity governance and administration to chance, choose Intragen and experience peace of mind knowing that your organisation's identities are secure. Contact us today to learn more.

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