Managed Services

Intragen’s Monitoring and Operations service provides oversight of IAM systems to ensure they operate at peak efficiency and security. Our monitoring tools and team can proactively detect and address potential issues before they impact the business. Our services include performance monitoring, regular health checks, and system optimisation, ensuring that the IAM infrastructure supports business needs without interruption. infrastructure supports business needs without interruption. 

Our Small Engineering Changes service offers agile and efficient implementation of minor adjustments and enhancements to our customer’s IAM solutions. Recognising the importance of continuous improvement, this service allows for rapid adaptation to evolving business requirements, regulatory changes, or operational improvements. Intragen ensures that these changes are implemented with minimal disruption, following best practices for change management and quality assurance.

Intragen’s Configuration and Change Management services ensure that any modifications to yur IAM systems are carefully planned, tested, and executed. This service includes maintaining up-to-date documentation of system configurations, managing change requests through a structured process, and ensuring that all changes are aligned with business objectives. Our approach minimises risks associated with changes, ensuring system integrity and reliability.

Our Incident Management and Problem Resolution services are designed to quickly address and resolve any issues that arise with customer IAM systems. Intragen provides a responsive support team to diagnose and fix problems, minimising downtime and its impact on operations. We follow a structured incident management process to ensure efficient resolution and conduct root cause analysis to prevent future occurrences. This service aims to maintain high availability and user satisfaction with all IAM solutions.

Our Service Desk is capable of doing the support from 1st to 3rd level. Where 1^st Level Support includes direct contact to the End User.

Our Service Desk is capable of doing the support from 1st to 3rd level. Where 1^st Level Support includes direct contact to the End User.

Our Service Desk is capable of doing the support from 1st to 3rd level. Where 1^st Level Support includes direct contact to the End User.

We are offering to host the customer solution in our partners datacenter, which is ISO certified and based in germany to fulfil all german data protection requirements. In that case, the Server and Application is supported by the Intragen Managed Service team.

In that case, the Server and Application is supported by the Intragen Managed Service team. 

In that case, the Server and Application is