Let’s face it: no cybersecurity solution can promise to completely prevent a breach. Social engineering and phishing remain powerful tools in the attacker’s arsenal, often bypassing even the most robust technical controls.

Imagine this scenario: A cybercriminal poses as an employee, calls your help desk, and tricks them into resetting a password. Just like that, they’re in. The initial compromise has happened. Now what?

This is where Privileged Access Management (PAM) earns its keep.

You Can’t Always Stop the First Breach…

Let’s be clear, if an attacker successfully impersonates someone and gets a valid credential, PAM isn’t going to magically reverse that moment of human error. Phishing attacks, especially those targeting call centres or help desks, can be extremely convincing and difficult to detect in real time.

But (and this bit is key) what happens after that initial breach is what determines whether it becomes a full-blown ransomware incident or just a blip.

PAM Limits the Blast Radius

Once inside a network, attackers typically try to move laterally, escalating privileges until they find accounts or systems that let them encrypt files, exfiltrate sensitive data, or shut down critical operations.

PAM stops that from happening.

Here’s how:

• Least Privilege Enforcement and Granular Access Control: PAM ensures users only have access to the systems and data they absolutely need. Even if a hacker gets into one account, their access is constrained and monitored.
• Session Monitoring, Isolation and Recording: PAM tools can monitor sessions in real time, flagging unusual behaviour and allowing swift intervention. Prevents malicious users from extracting saved passwords from an infected computer.
• Continuous Scanning: PAM solutions continuously scan the environment to discover unmanaged or unknown privileged accounts, credentials, and assets - across servers, workstations, network devices, and cloud environments. This helps organisations identify gaps in their privileged access coverage, bring unmanaged accounts under control, and reduce attack surfaces.
• Credential Vaulting: Privileged credentials (e.g. such as those for domain admins, databases, and cloud platforms) are stored securely in a centralised vault. Users access systems through the PAM platform, which can either inject credentials or proxy the connection, reducing the need to expose passwords. In many cases, users never see the credentials at all. This minimises the risk of credential theft and limits the exposure of secrets on endpoints.
• Credential Rotation: Once the user has concluded their session, the credential is automatically changed and rotated for the next session, reducing risk even further.
• Just-In-Time (JIT) Access: Temporary privileged access can be granted as needed and automatically revoked. There are no standing privileges waiting to be exploited.
• Automated Threat Response: Integration with SIEM and SOAR platforms allows PAM to trigger automated responses when anomalous behaviour is detected, like immediately locking accounts or isolating sessions.

Protecting What Matters Most

The accounts attackers go after in a ransomware scenario (backup systems, domain controllers, file servers) are almost always privileged accounts. PAM provides centralised control, visibility, and governance over these accounts, which makes it exponentially harder for attackers to do real damage, even if they find a way in. This could include Non-Human Identities, such as service accounts.

PAM Tools and Solutions

As a CyberArk, One Identity and Okta Partner, Intragen provides a range of Privileged Access tools, such as CyberArk PAM, One Identity Safeguard, Okta Privileged Access and more. Whether you prefer an on-premises or cloud-based solution, something managed by your team or by ours, there is a tool for you. You’d also be surprised about how quickly we can get a PAM solution up and running, so adding that extra layer of protection for your business needn’t be an arduous or expensive task. Get in touch with our team to discuss the options and engage in a free PAM Quick Check assessment for an overview of where you’re currently at.

Next Steps – PAM Quick Check Assessment

Book a free PAM Quick Check assessment with our team, where we’ll undergo a two-hour discovery session to evaluate your Privileged Access posture. This includes basic PAM education for your team, a maturity level discussion covering account discovery and inventory, password management and vaulting, finishing with some quick win ideas.

The assessment is tailored to your organisation – it is suitable for those already utilising a PAM solution or if you are at the beginning of your journey.

We will deliver to you a five-page document containing a summary of your current state and where that fits within our maturity framework, key observations, and the top three risks identified. We will provide a proposal for a full-scale assessment based on our findings with no obligation.

Conclusion

You might not stop every phishing email or prevent every help desk mistake. But you can stop those mistakes from becoming ransomware disasters. PAM doesn't just protect accounts, it protects your business continuity, your reputation, and your bottom line. Get in touch with Intragen’s experts for advice and a free two-hour, no obligation assessment of your PAM posture.