Why It’s Time to Upgrade Your One Identity Web Portal: What You Need to Know if You're Still on Pre-9.2.3 Versions

If your organisation is still running a version of One Identity Manager that’s older than 9.2.3, now is the time to seriously consider upgrading. With significant architectural changes to be introduced in version 9.3, particularly the complete transition to the Angular-based web portal, organisations on legacy versions face increasing technical, operational, and compliance risks.

In this blog, we’ll explore what these changes mean, the potential impacts of staying on an outdated version, and how you can plan a smooth and strategic upgrade path.

The Key Shift: From Web Designer to Angular

Historically, the Web Designer portal has been the go-to interface for interacting with One Identity Manager. That’s changing – version 9.3 officially retires the Web Designer portal in favour of a modern, Angular-powered UI. The new portal is faster, more intuitive, mobile-friendly, and aligned with current front-end development standards.

If you're using a version older than 9.2.3, your environment is running on a legacy interface that’s already in its end-of-life phase.

End-of-Support Timeline

Here’s what you need to know about version support:

• 2.3 is the final version that includes the Web Designer portal
• Full support for 9.2.3 ends in October 2026, with limited support continuing until July 2027
• Older versions (e.g., 9.2.2 and earlier) may already be in limited support or unsupported, depending on your release date

If you’re still on pre-9.2.3 versions, you’re already missing:

• Critical security patches
• Compatibility updates for Windows Server, SQL Server, and modern browsers
• Access to engineering support for new or escalating issues

What's New in the Angular Portal (v9.3+)

One Identity 9.3 introduces more than just a UI upgrade. Here’s a snapshot of the changes:

• Built on .NET 8 for enhanced performance and longevity
• Modern Angular UI replacing the legacy Web Designer experience
• CEF (Common Event Format) Logging built-in to support SIEM integration
• Improved Role-based Access Control (RBAC) and workflow configurability
• Manual upgrade process required for API server and web application (no auto-update for web apps)

The new framework not only looks better – it works smarter. You’ll benefit from faster load times, stronger security, and easier scalability.

Risks of Staying on an Older Version

Remaining on an outdated version is more than a technical inconvenience – it introduces real business risks:

Increased Security Exposure
Unsupported software is a target for attackers. Without security patches, you risk data breaches, failed audits, or non-compliance with frameworks like GDPR or ISO 27001.

Compatibility Breakdowns
Newer platforms (e.g., Windows Server 2022, SQL Server 2022) and browsers (like Chromium Edge) may not play well with your current setup.

Upgrade Complexity
The further behind you fall, the more challenging the eventual upgrade becomes. You may need to perform a multi-step migration with testing at each stage. Customisations, especially those in the Web Designer portal, will need to be rebuilt for Angular.

Limited Support
Support tickets may be deprioritised, and you won’t receive bug fixes, performance improvements, or help with newly discovered issues.

Planning Your Upgrade Path

If you’re currently on an older version, here’s how to move forward:

1. Assess your current version: Identify the version and patch level you’re on.
2. Inventory customisations: Take stock of custom workflows, UI tweaks, and scripts you’ll need to rebuild or port to Angular.
3. Target at least version 9.2.3, but ideally 9.3 or later to future-proof your environment.
4. Prepare your infrastructure: Confirm compatibility with .NET 8, supported Windows and SQL versions, and Angular requirements.
5. Test in a staging environment: Validate business-critical processes and perform UAT with stakeholders.
6. Train your users: Prepare them for the updated UI and workflows in the Angular portal.
7. Leverage vendor or partner support: If needed, engage One Identity Professional Services or a trusted partner – like Intragen – to accelerate your migration.

Next Steps

The shift to Angular represents the future of the One Identity platform – and the sooner you start the upgrade process, the smoother and safer your transition will be.

If you’re on a version earlier than 9.2.3, now is the time to begin planning. Not only will this help you maintain support and security, but it will also unlock a more modern, efficient experience for your users.

Need help? Intragen offers a migration service to support this process. The first stage is a free of charge 'pre-assessment' to understand the current environment and needs, to provide a clear understanding of the scope and preconditions. Book your free assessment by contacting us here.